30-Day Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery for a full refund or exchange.
Return Conditions
To be eligible for a return, items must:
- Be unused and in their original condition
- Be in their original packaging with all tags attached
- Include all accessories and documentation
- Not be personalized or custom-made items
How to Return
To initiate a return:
- Contact our customer service team at returns@solaragoods.com or through our contact form
- Provide your order number and reason for return
- We'll send you a return authorization and shipping label
- Package the item securely and ship it back to us
Refund Processing
Once we receive and inspect your returned item:
- Refunds will be processed within 5-10 business days
- Refunds will be issued to the original payment method
- You'll receive an email confirmation when your refund is processed
Return Shipping
Return shipping costs are the responsibility of the customer, except in cases where:
- The item was defective or damaged upon arrival
- We sent you the wrong item
- The item arrived significantly different from the description
Exchanges
We're happy to exchange items for a different size, color, or product. Exchanges are subject to product availability. If the item you want is out of stock, we'll process a refund instead.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Items that have been used or damaged by the customer
- Items returned after the 30-day return period
- Gift cards
- Final sale items (clearly marked at time of purchase)
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll send a replacement at no cost to you, or provide a full refund if a replacement isn't available.
Late or Missing Refunds
If you haven't received your refund after 10 business days:
- Check your bank account or credit card statement
- Contact your bank or credit card company (processing may take time)
- Contact us if the issue persists
Questions
If you have questions about our refund policy, please contact us at returns@solaragoods.com or through our contact form.